Effective Date: 12th March 2025
We strive to ensure you are satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for refunds, returns, and exchanges.
Eligibility for Refunds and Returns
Digital Products: Due to the nature of digital products, we generally do not offer refunds once the product is delivered. However, we may consider refund requests on a case-by-case basis for the following reasons:
The product is defective or corrupted.
You did not receive the product within the promised time frame.
Technical issues prevent the product from functioning as intended.
Physical Products: For tangible products, we offer refunds and returns under the following conditions:
The item must be unused, in its original packaging, and in the same condition as when you received it.
The request must be made within 14 days of delivery.
Refund Process
To initiate a refund:
- Contact our support team at [Insert Contact Email] with your order details and the reason for your request.
- For digital products, provide screenshots or detailed descriptions of the issue.
- For physical products, you may be required to return the item to our designated address at your expense.
Once we receive your request:
We will review your claim within 14 business days.
If approved, refunds will be processed within 14 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected].
Non-Refundable Items
- Sale items
- Customized or personalized products
- Downloadable software products unless proven defective
- Services that have been fully rendered
Contact Us
If you have any questions about our refund and return policy, please contact us at [email protected].